Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

As a technical writer at Palo Alto Networks, you will help our customers deploy and use the Cortex products (XSIAM, Cloud, XDR, XSOAR, and XPANSE), the industry's first extended detection and response platform that runs on integrated endpoint, network and cloud data to reduce noise and focus on real threats. As customers deploy new security features, you’ll play a key role in documenting how customers can best adopt and use them in their security operations centers. By developing high-quality content, you will ensure their success in using our services, help our customers safely protect their endpoints, and respond to threats across their organization.

We are looking for a writer who is passionate about how our users experience documentation, curious about how the product works, and determined to develop the workflows and best practices that enable users to successfully deploy our technologies. This effort will directly help our users fully utilize the platform to protect their enterprise resources and generate fewer calls to our support organization.

Learn more information about the Cortex products.

Your Impact

Facility with technology—You’re curious, not afraid to be hands-on with the products, and are familiar with public and hybrid cloud deployments and infrastructures so that you can empathize with the challenges our customers face
Know the craft—You like writing more than you like doing anything else and you believe that delivering high-quality documentation is the cornerstone of customer success- you have an innate ability to think like and write for administrators, and can articulate not only how something works, but also when and why to use a particular configuration/setting- you can also follow an established writing style guide and work with your editors to provide consistent and cohesive content, and the best possible documentation for our customers
Innovation—You are creative, and love to experiment with new ways to present information in a way that enables a positive user experience with our products
Organization—You can take large amounts of technical details and organize them into topics that users can easily find and use to solve their security problems
Initiative—You’re not afraid to propose changes and have a proactive and open-minded attitude to resolving problems and delivering results
Interpersonal skills—You are able to work with developers, QA, PMs, customers, SEs, and support to successfully gather information required to understand the problems our users are facing and the ways our products help to solve them- you think and work independently, but operate as part of a team
Adaptable—You can prioritize, adjust to changes midstream, and succeed in an ambiguous environment with competing demand

Qualifications

Your Experience

BA/BS or equivalent experience required
Minimum 5 years of proven technical writing experience with topic-based writing and delivering content to enable a rich and engaging learning experience for users- for example, you have created in-app help, onboarding tutorials, use case examples, and best practices guides, that enable customer success- experience writing microcopy and content for blogs is a plus
Excellent communication and interpersonal skills, with the ability to ask the right questions
Knowledge of cloud security or SOC platforms-Plus
Ability to see the big picture and proven track record of writing concepts and tasks from scratch
Strong initiative and ability to work independently and as part of a team, work under pressure, and maintain focus while keeping a sense of humor
Ability to learn new technologies in a short time to find out not only how something works, but also when and why to use a configuration/setting
Demonstrated ability to work independently in a dynamic environment with distributed team members
Proficient with DITA and XML authoring.
Video tutorial creation
Experience with source control tools, bug tracking/collaboration tools (GitHub/Jira/Confluence), and build tools

Additional Information

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyber attacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

#LI-NS14

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Palo Alto Networks

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