Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Receives inbound calls from patients inquiring about billing statements
Update missing or inaccurate account information (demographics and/or insurance)
Works to resolve incoming email, paper and fax correspondence regarding patients, clients and internal departments billing inquires
Ability to remain calm and professional when handling escalated patient calls
Make outbound calls to patients to resolve past due balances
Verify insurance eligibility utilizing a variety of payer portals
Able to interpret an explanation of benefits (EOB) and have a thorough understanding of patient responsibility.
Ability to work as a team player toward a common goal
Provide excellent customer service with first call resolution
Maintains confidentiality and privacy standards of protected health information and other information in accordance with employer policies. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Upholds the standards of Millennium Health as mandated by its mission, purpose, guiding principles and standards of quality
Other duties as assigned

Requirements

High school diploma or GED required
2+ of patient accounts experience in a healthcare setting
Call Center, phone queue experience.
Knowledge of Microsoft Office 365, Word, Excel
Ability to read, understand and follow oral and written instructions
Excellent interpersonal and communication skills both verbal and written
Basic understanding of ICD10 codes and CPT/HCPC Codes
Knowledgeable on health insurance and reimbursement processes
Ability to multitask, prioritize and detail oriented
Works with minimal direction and oversight
Have a basic understanding of how to remotely set up a computer system and troubleshoot application issues
Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
Ability to ensure administrative, physical and technical cyber security controls are always adhered to.

Potential Hiring Range:

Salary Range: $19-21/hr.
Salary offered is dependent on qualifications, experience, and geographical location.

Benefits

Medical, Dental, Vision, Disability Insurance
401k with Company Match
Paid Time off and Holidays
Tuition Assistance
Behavioral and Health Care Resources

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Millennium Health

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Patient Billing Services Representative - $19 - $21/hr