We are an email marketing agency specialising in eCommerce brands in fashion, beauty, and wellness. We're looking for an experienced, data-driven Account Manager to join our team in a client-facing role with significant ownership and a clear progression toward Senior Account Manager.

About the Role

You will oversee the delivery of email campaigns, flows, and SMS programmes for our clients. While you won't be building campaigns yourself, you'll play a key role in ensuring strategic alignment, execution quality, and client satisfaction. The role offers exposure to AI tools, marketing automations, retention strategy, and commercial growth initiatives.

Responsibilities

Support the implementation and execution of email marketing strategies
Own project coordination, timelines, and cross-functional communication
Analyse performance data, identify insights, and contribute to optimisation recommendations
Prepare and confidently present performance reports and strategic insights to clients
Act as a primary point of contact for clients, ensuring clarity, trust, and momentum
Develop strong working knowledge of Klaviyo, automations, and retention best practices

What We're Looking For

Highly organised, proactive, and commercially minded
Strong communicator with confidence managing client relationships
Comfortable interpreting data and translating it into clear client-facing insights
Curious and technically inclined, with an interest in AI and automation
Detail-oriented, reliable, and comfortable giving and receiving feedback
Focused on long-term client retention and account growth

Requirements

Excellent written and spoken English
Full-time availability (UK timezone)
Prior experience in email marketing (Klaviyo preferred)
Familiarity with agency workflows and tools such as Asana or Slack is a plus
Ambition to grow into a senior role within a fast-paced agency

Please include your salary expectations when applying.

Melusine Studio Ltd

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Account Manager - Email Marketing Agency