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Job Title:

Patient Access Specialist - Northeast District Appointments (Remote)Cost Center:

301451028 Northeast Dist-AppointmentsScheduled Weekly Hours:

40Employee Type:

RegularWork Shift:

Mon-Fri; day shifts (United States of America)Job Description:

JOB SUMMARY

Work Shift: Mon-Fri, 6:30 am - 6:00 pm (Remote)

The Patient Access Specialist serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health System (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school diploma or equivalent.

Preferred/Optional: Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course.

EXPERIENCE

Minimum Required: Demonstrated proficiency utilizing a computer, telephone to include written and verbal communication skills.

Preferred/Optional: Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Given employment and/or payroll requirements of individual states, Marshfield Clinic Health System supports remote work in the following states:

Alabama

Alaska

Arkansas

Florida

Georgia

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Michigan

Minnesota

Mississippi

Missouri

Nebraska

North Carolina

North Dakota

Ohio

Oklahoma

South Carolina

South Dakota

Tennessee

Texas

Utah

West Virginia

Wisconsin

Wyoming

Marshfield Clinic Health System will not employ individuals living in states not listed above.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Patient Access Specialist - Northeast District Appointments (Remote)