About Us
About Us
At IntouchCX, we are revolutionizing the global customer experience by delivering innovative, value-driven customer care solutions to some of the world's most renowned brands. Our approach combines data-driven strategies with a deep understanding of each brand's unique identity, ensuring exceptional customer interactions that foster long-term growth. With over two decades of industry leadership, our global presence spans 25 campuses across North America, Latin America, the Caribbean, Europe, Asia Pacific, and Africa, allowing us to offer localized support with a global perspective.
What We Offer
We provide a comprehensive suite of services designed to exceed customer experience (CX) goals:
- Omnichannel Customer Care: Delivering personalized and efficient support across various channels, including chat, email, social media, mobile/SMS, self-service, voice, and back-office solutions.
- AI & Automation: Integrating artificial intelligence to transform customer interactions, aligning people, processes, and technology throughout the customer journey.
- Brand Trust & Safety: Ensuring brand and customer safety through services like content moderation, fraud detection, and platform integrity.
- Strategic Solutions: Offering tailor-made customer service ecosystems that enhance agent support through advanced systems and dedicated quality assurance.
Why Choose IntouchCX?
Our culture is built around empowering our team members and fostering a community that thrives on innovation and collaboration. We believe in staying ahead of industry trends, embracing diversity, and prioritizing well-being. Our guiding principles, known as "Our 10 Things," challenge us to lead with purpose and drive, ensuring we remain true to our core values while delivering exceptional results for our clients.
Join Our Team
Embark on a career journey with IntouchCX and become part of a team committed to transforming the customer care industry. We offer tools for innovation, a vibrant work culture that fosters collaboration and success, and abundant opportunities for professional growth. With campuses in Manila, Cebu, and Clark, our spacious and modern work environments are designed to support your development and well-being.
At IntouchCX, your success is our success. Join us and be part of a team that's redefining customer experience globally.