Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support.

Responsibilities:

Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone).
Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems.
Document and track customer interactions in the ticketing system, ensuring accurate and timely updates.
Escalate complex issues to Tier 2 support or relevant technical teams as needed.
Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process.
Participate in training sessions to enhance technical knowledge and customer service skills.
Stay up to date with product updates and changes to assist customers effectively.

Requirements

Minimum 2+ years in a customer-facing technical role
Bachelor’s in Computer Science or Engineering (or equivalent)
Analytical approach to problem-solving and critical thinking
Bias for action and inherent curiosity
Growth mindset / continuous learning orientation
Passionate about AI, agentic AI, LLMs, and automation
Excellent oral and written communication
Experience working in a fast-paced environment

Technical Skills

Strong understanding of APIs (REST, GraphQL, gRPC)
Solid understanding of cloud foundations (AWS / Azure / GCP)
Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering)
Strong familiarity with authentication (SAML, OAuth, etc.)
Experience with databases and data integration principles
Knowledge / proficiency in JavaScript and CSS
Experience troubleshooting technical issues (Postman, HAR files etc.)

About the company

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.

Intetics

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Technical Support Engineer