Customer Success at PQS by Innovaccer

We at PQS believe that improving patient health outcomes starts with quality measurement. With our flagship technology platform EQUIPP® as the foundation, we connect payers and providers who value measurement and share our mission to contribute to a healthier world.

PQS connects major healthcare payers with 95% of pharmacies to support quality improvement for over 60 million patients. We support providers and payers with insights to understand quality improvement opportunities. We care about elevating the role of pharmacy to make a difference in a patient's quality of life. Our Go to Market (GTM) team is passionate about healthcare and wants to leave a positive impact in the ecosystem. You are the tip of the spear that leads the organization externally. If this excites you, let's chat about how you can help us tell our special story

About the Role

The role of the Quality Programs Engagement-Senior Associate is a high impact role within the PQS by Innovaccer team to ensure successful completion of quality program objectives and quality-based performance programs with payer clients by maintaining positive outreach with key pharmacy accounts.

A Day in the Life

The primary purpose of this role is to coordinate pharmacy engagement in performance-based programs by monitoring pharmacy engagement and performance towards program goals and objectives.
Build and maintain positive relationships with key program participants and the program sponsor. This will include onsite visits as well as frequent telephonic/email communications.
Provide routine analysis of quality measure performance and provide actionable recommendations to program participants and the program sponsor. Provide program participant-specific guidance on adoption of quality improvement processes that are enabled by EQUIPP®.
Respond to program participant inquiries about EQUIPP® and triage the inquiries to the appropriate PQS staff for follow up when necessary.
Coordinate the allocation of improvement resources to support program participants toward program success.
Present oral and written reports to PQS management, program participants, and the program sponsor explaining status, timelines, and accomplishments of assigned program(s).
Coordinate EQUIPP® and quality measurement training experiences for corporate and pharmacy store level users.
Lead Cross-functional Collaboration
- o Work with internal PQS teams regarding client specific EQUIPP updates and support.
- o Partner with internal PQS teams regarding client engagement and appropriate communication to EQUIPP end users related to payer programs, updates and support. Up to and including podcasts, webinars, and payer program specific contracting calls.
- o Assist in key pharmacy client calls to further bridge the communication between Payers and Pharmacy.
- o Travel is required
  - Approximately 15-20% of time may be spent out of the office
  - At peak times may be several days in a row
- o Attend conferences and trade shows for managed care organizations. Exhibiting at national conferences is expected.
Ability to operate independently and lead complex client interactions from C-level to the operational level.
Ability to prioritize, plan and manage multiple projects and accounts independently and effectively.

What You Need

Ability to work under pressure and meet sensitive timelines.
Capability to observe high levels of business protocol; maintain confidentiality, motivate, collaborate, multitask and prioritize projects and activities.
Bachelor's Degree
3+ years’ experience in healthcare including experience with program and account management.
Understanding of quality measurement systems (e.g., Medicare Stars, HEDIS) is required.
Exceptional communications, presentation, and writing skills.
Excellent work ethic, including the ability to achieve with minimal supervision.
Strong organizational, analytic, research and problem-solving skills.
Proficient with Excel, PowerPoint, and Word, or Google Suite Equivalents like Sheets, Slides and Docs.
Able to connect with a broad array of healthcare professionals, identify problems, and propose

Preferred:

Project Management experience
Experience Working with Partnerships and Alliances
Experience Serving as a SME for cross-functional teams (i.e., Strategy, Product Management, Marketing)

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
Rewards & Recognition:Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

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Quality Programs Engagement-Senior Associate