The Property Manager (single-family rental homes) is a multi-faceted role committed to providing a best-in-class experience to our future and current residents. This is a dual-function position that will help support the management of our portfolio in Cleveland but will also act in a “centralized” manner to help support our teams and drive performance across all markets. The Property Manager responds to resident inquiries (both routine and emergency), providing quality, accurate resolutions utilizing multiple internal systems and resources.

This role will also make recommendations to leadership based on research, findings, and best practices to improve our internal tooling, processes, and procedures.

Key Responsibilities

As the friendly, often first point of contact within Imagine Homes Management, the Property Manager uses creative problem-solving to ensure customers’ needs are heard, prioritized, and met. This customer-obsessed role will work closely with residents and Imagine Homes colleagues (both in-market and offshore) on items relating to leasing, move-in/move-out, maintenance, renewals, delinquency, turnover, and more. This work could include ensuring vacant homes are rent-ready and completing move-out and move-in inspections. While one of the primary functions will be communication with existing and future residents, this role will also help ensure compliance with our policy and procedure on all things property management. The Property Manager will also work closely with the SVP, Operations on key projects and initiatives.

Other Responsibilities (include, but not limited to)

Following up with prospective future residents
Ensuring proper underwriting of rental applications
Supporting move-in process and experience for new residents
Maintenance troubleshooting (remote) and coordination/de-escalation of issues
Management of alerts from our smart home system
Delinquency follow-up and overall payment management
Supporting lease renewal process
Ad hoc resident requests (pet, roommate, lease termination, etc.)

3+ years experience in residential property management (scattered site, single-family rental experience is a plus)
Ability to work independently and accurately in a fast-paced, collaborative, and results-driven environment
Excellent customer service, verbal, and written communication skills
Well-organized with great attention to detail
Proactive problem solver
Sense of humor and positive attitude
Solid understanding of fair housing laws
Competency in MS Office, G-Suite, and relevant databases and software
Appfolio experience is a plus
Rently Experience is a plus
Bachelor’s Degree preferred
Active real estate license is a plus

Performance bonus
Paid holidays and 3 weeks PTO
401k with company match
Cell phone allowance
Medical/Dental/Vision insurance
Work closely with senior leadership
Opportunities to grow one’s impact quickly, and advance within the company

Imagine Homes Management

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Property Manager - Single-Family Rental Homes