Title: Customer Service Representative

Location: Bellevue, WA ... Work Schedule: Full time: Monday - Friday 8am – 5pm

Who we are: Hopelink is the largest nonprofit in North and East King County. We have been in the community for over 50 years working to end poverty!

Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!

Summary Of The Customer Service Representative

The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply. All career level candidates welcome to apply.

What Qualities We Are Looking For • Customer Service Mindset • Strong oral and written skills • Proficiency in Word • Problem solver who can adapt to changing environment. • Previous experience in a call center a plus • Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus

Examples Of What You Will Be Doing • Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests. • Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability. • Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues. • This position is a Service Critical Employee with specific attendance requirements: • Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

How You Will Be Compensated • Compensation: $23/hour; ($24/hr for graveyard shift after trained) • Up to 10 paid vacation and sick days annually and 10 paid holidays, • Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week • Medical w/Vision and Dental after 1 month waiting period • Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage • Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes • Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching • Annual Performance Reviews with Merit Increase Opportunities

Hopelink

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Customer Service Representative (Nonprofit)