We’re searching for a passionate and resourceful Customer Support Specialist to join our growing team. You’ll be the friendly face (or voice!) for our clients, tackling their questions and managing level 1 issues while championing our values and mission

This role will be working from home permanently and during U.S. business hours specifically 9am-6pm CT.

Duties and Responsibilities

Connect with clients via email, phone, or our support platform to provide clear and helpful solutions.
Take charge of level 1 queries and smoothly hand off more complex cases to our level 2 and 3 teams.
Collaborate closely with our product teams to ensure accurate and efficient responses.
Clearly communicate our benefits and vision to help clients unlock the full potential of our tools.
Work fluently in English and French to assist our diverse clients across North America and Europe (bonus if you speak Spanish too!).

Requirements

Requirements

Fluent in English and French (written and spoken). Spanish is a big plus!
Previous experience in customer support or a related role.
A natural problem-solver who listens to clients’ needs and delivers creative solutions.
Tech-savvy, with experience using tools like CRMs. Bonus points if you know HubSpot!
A positive attitude, a sense of humor, and a passion for helping people.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Hireframe

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Customer Support Specialist