Overview

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards ... Responsibilities • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently. • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function. • Served guests according to the hotel’s standards in a friendly, courteous, and professional manner. • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary. • Set all tables according to hotel standards. • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions. • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly. • Prepare room according to BEO and the various meal functions. • Follow all money handling procedures when serving the guest. • Ensure overall guest satisfaction. • Perform other duties as requested by management.

Qualifications • High School diploma or equivalent and / or experience in hotel or a related field preferred. • Flexible and long hours sometimes required. • Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to show initiative, including anticipating guest or operational needs.

Salary : $ per hour

Last updated : 2024-03-06

Highgate

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