Title: Centralized Patient Logistics Registration Counselor - Patient Logistics

Location: Cocoa Beach United States

Job Description:

POSITION SUMMARY

The Centralized Patient Logistics (CPL) Registration Specialist is fully engaged in providing exceptional Quality/No Harm, Customer Experience, and Stewardship to ensure the Mission/Vision and financial integrity of Heath First, Inc. by achieving sustainable levels of internal customer service, regulatory compliance, and financial performance within patient registration.

PRIMARY ACCOUNTABILITIES

Accurately reviews and enters all MD admission orders and status type changes into STAR throughout the hospitalization of every Health First patient including direct admissions and patient transfers.
Collaborates with Utilization Review Case Managers for appropriate admission status of patients admitted through all special procedural areas.
Amends Code 44 status as ordered in the Electronic Medical Records to ensure proper billing information is added to STAR.
Evaluates all Medicare inpatient admissions for the need to add additional Medicare coverage to the account. Escalates need for required follow-up to the Revenue Cycle Department for the required Medicare letter to be signed and the MSPQ to be completed.
Responsible for the 24 hours a day, seven days a week:
Full registration of newborns at CCH and HRMC
Attending MD order changes for entire Health First Hospital Division
First Flight, prehospital, and emergent admission accounts
Roundtrip and inter-facility transfer accounts
Inpatient hospice accounts
Hospital at Home accounts
Emergency department admissions
Assumes overnight and weekend patient registration responsibility for HRMC Obstetrics and Labor & Delivery.
Collaborates with the Transfer Access RN Case Managers and CPL Bed Control to ensure timely creation of accounts for all transfers to decrease delays in placement and throughput.
Serves as a resource for Hospital Division staff in the use of designated computer systems and software programs, and for troubleshooting account recovery and corrections as requested by any department within the IDN.
Makes certain accurate orders are in place for all service types and collaborates with Case Management Utilization Review to ensure accounts are assigned and discharged correctly.
Assists with the monitoring of accounts to ensure accurate information is obtained and compliance requirements are met for physician orders, Medicare regulations, Hospice regulations, billing regulations, and HIPAA.

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent.
Work Experience: Minimum one (1) year recent experience in Patient Access/Registration, or as a Health Unit Coordinator, or Billing Specialist in acute care environment preferred.
Knowledge/Skills/Abilities:
General knowledge of medical terminology.
Proficiency working in multiple computer applications simultaneously.
Ability to work autonomously with minimal supervision.
Excellent interpersonal and communication skills.
Ability to collaborate professionally with multiple teams.
Strong critical thinking skills to resolve issues and prioritize demands.
Ability to maintain composure in stressful office environment.

PHYSICAL REQUIREMENTS - Sedentary

Majority of time involves sitting or standing; occasional walking, bending, and stooping.
Long periods of computer time or at workstation.
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks.
Workspace may vary from open to confined; on site or remote.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Health First

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