Customer Support Representative

Growing, innovative culinary appliance company with an established brand is hiring Customer Service Representatives ... Responsibilities: • Study and obtain a working knowledge of all products, manuals and FAQ’s • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution • Follow-up with customers to make sure that all customer needs are met and understood • Confer with other supervisory or managerial personnel and recommend changes in order to avoid recurring customer complaints • Learn each appliance, part, function and setting • Learn to use each product in the company test kitchen to gain hands-on expertise • Study packaging and user manuals, focusing on detail to gain in-depth knowledge of each product • Professionally and courteously answer all customer inquiries via phone and email using thorough, detailed knowledge of each product the company sells

Qualifications: • Experience in customer support via phone and email • Desire and ability to study and obtain a working knowledge of all products and manuals • Ability to successfully handle multiple tasks and work in an organized and self-supervised manner • Familiar with MS Office system, Word, Excel. Knowledge of Zendesk a plus • Excellent communication skills • Desire for customer satisfaction • Problem solving skills

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Shift: • Day shift

Weekly day range: • Monday to Friday

Work setting: • In-person

Language: • Spanish (Preferred)

Work Location: In person

Gourmia

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Customer Support Representative