About Globex Corp

Globex Corp is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with Globex Corp Include:

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement programs

Globex Corp and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Globex Corp as an agent and advanced to the pinnacle of the company? At Globex Corp, the sky is the limit!

At this time, Globex Corp can only offer employment to individuals located in the following states:

AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

Provide front-line, first-level technical assistance for consumers
Support client-specific high-speed internet services while delivering an exceptional customer experience
Resolve technical problems in a fast-paced, customer-facing environment
Troubleshoot and resolve issues related to service and device connectivity and performance
Support customer needs related to high-speed internet services and/or devices, including troubleshooting, triage, and resolution techniques
Deliver in-scope support for internet service and connectivity issues related to operating systems, PCs, and browser configuration
Demonstrate advanced product knowledge and the ability to solve customer issues
Resolve customer issues on the first call whenever possible
Open and manage trouble tickets for user, data network, and OS-related issues
Remain patient, courteous, and friendly with customers at all times
Demonstrate a positive attitude
Address and solve technical problems in a timely manner and complete assignments within expected time frames
Adhere to all work schedule assignments
Abide by and support management directives and adhere to all Globex Corp policies

Qualifications

We’re looking for fearless people — people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required

Key Competencies:

Process Excellence: Commitment to following established procedures and delivering customer-focused service
Collaboration: Ability to work effectively with team members, supervisors, and support departments
Communication: Strong communication, listening, and analytical skills
Organizational Skills: Strong organizational and problem-solving abilities
Emotional Intelligence: Ability to work under pressure while remaining focused
Open-Mindedness: Willingness to adapt to feedback, evolving policies, and structured schedules
Critical Thinking: Ability to quickly analyze customer issues and make informed decisions
Solution-Oriented: Proactive problem-solving approach focused on customer satisfaction

Work From Home Requirements

Internet Requirements:

Minimum download speed of 25.0 Mbps
Minimum upload speed of 10.0 Mbps
No packet loss and ping under 30ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet details required
Clean and quiet workspace

Be Part of Our Globex Corp Family

It is our mission to provide an environment where employees feel valued, inspired, and supported so they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Globex Corp is committed to a workplace that promotes work-life balance, inclusion, and diversity — where everyone feels welcome, valued, and empowered to succeed.

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