About Us: GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment, speech therapy, and occupational therapy. Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.

Job Summary:

The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working.

Job Responsibilities and Duties

Takes direction/supervision from management
Responds to client inquiries
Provides technical support to users
Configures and supports hardware, software, and networks
Assists in procuring new equipment and disposing of old equipment as needed/directed
Travels to other locations as needed/directed

Prior experience in IT, IT support, or related field
In-depth knowledge of IT hardware, software, and Microsoft 365
Excellent written and verbal communication skills
Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
Exceptional time-management and multitasking abilities
Strong problem-solving and people skills
Certifications in IT training are preferred
Bachelor’s degree in computer science or MIS is preferred
This role is mostly remote with travel to GBE sites as needed
Candidates must reside in the state of Tennessee

Work Conditions

Sitting for extended periods of time
Dexterity of hands and fingers to operate computers, peripherals, tools, and other equipment
Lifting and transporting moderately heavy objects, such as computers and peripherals
Performing work in noisy, tight, and sometimes warm environments
Performing work remotely when needed
Performing work after standard business hours when needed

Competitive salary commensurate with experience
Health, dental, and vision insurance options
401(k) retirement plan
Ongoing professional development opportunities
Supportive and collaborative work environment
Meaningful work that makes a difference in the lives of individuals and families

GBE Alliance is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, marital status, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

GBE Alliance complies with all applicable laws governing nondiscrimination in employment and is dedicated to ensuring equal opportunity in recruitment, hiring, training, promotion, compensation, benefits, discipline, and termination.

GBE Alliance

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IT Support Analyst