POSITION SUMMARY:

Food Gallery Catering is a boutique catering company, catering events large and small throughout the Twin Cities. We are looking for passionate, fun, positive, and hard working service leads (captains) to join our team. The captain position is a leadership role at Food Gallery. Catering is a fast paced environment - flexibility, great problem solving skills, a level head, and ... the ability to work gracefully under pressure are a must. In this position you’ll be responsible for leading a service team through the successful execution of catered events. This includes managing servers, following a timeline, and working as the liaison between Food Gallery’s internal teams, the venue, and the client/planner. Mostly we are looking for candidates who have a natural hospitality reflex - people who feel good when they’re making others feel good. As caterers we are a part of some of the biggest and most celebratory days in people’s lives - the captains job is not just to execute the logistics of the event, but to do so in a way that keeps a stellar guest experience as the highest priority.

Off-premise catering is a physical job and includes doing equipment pulls, loading and unloading trucks using a hydraulic lift, setting up and tearing down events, executing meal service, and leading a team of servers, among other tasks. Captains are the first in and last out on the service side of events which may mean shifts from as few as 5-6 hours up to 10-12 hours. Candidates must be able to lift 25+ lbs and must be comfortable driving a 16 ft box truck (similar to those a person can rent for moving). We train our captains in our systems and provide ongoing support. We are looking specifically for weekend availability and require 4 weekend shifts per month. Weekday shifts are also available but less frequent than Thursday-Sunday shifts which is where our biggest staffing needs lie.

We prioritize a healthy work/life balance for our employees, and to that end we are closed on major holidays so that our staff have the opportunity to celebrate. Snacks are provided for staff on all shifts and more substantial meals are provided on the majority of shifts. Captains pay starts at $25/hour plus tips and for full time employees (maintaining an average of 30+ hours per week) we offer health benefits.

Food Gallery is a growing company. Check us out on social media @foodgallerycateringmn to see some of the awesome work we’re doing around the Twin Cities. We’d love to have you on our team!

Duties and Responsibilities:

Event Coordination • Collaborate with event planners and supervisors to ensure all details are clear and understood. • Set up and organize event spaces according to the event plan, including arranging tables, chairs, decorations, and other equipment. • Communicate effectively with the catering team, ensuring everyone is aware of their responsibilities and tasks.

Supervision & Leadership • Lead and supervise a team of servers and catering staff, including assigning roles and tasks, providing guidance, and ensuring everyone is working efficiently. • Provide training to new servers, ensuring they understand the proper procedures, customer service standards, and safety protocols.

Customer Service • Greet guests and provide excellent customer service, ensuring their needs are met and they have a positive experience. • Address any guest concerns or issues promptly and professionally.

Food & Beverage Service • Coordinate with the kitchen staff to ensure timely and accurate delivery of food and beverages to guests. • Ensure that food is presented and served according to established standards, maintaining quality and presentation.

Service Timing • Coordinate the timing of food service to ensure that courses are served promptly and seamlessly, coordinating with the kitchen staff and other servers.

Problem Solving • Handle unexpected issues that may arise during events, such as changes in guest count, dietary restrictions, or last-minute requests, finding solutions quickly and efficiently.

Quality Control • Monitor the quality of food, beverages, and service throughout the event to ensure that everything meets the company's standards and the client's expectations.

Clean-Up & Tear Down • Oversee the clean-up process after the event, ensuring that all equipment, decorations, and areas are properly cleaned and returned to their original state.

Documentation • Complete event-related paperwork, including captains reports, end of evening check list side work assignment sheets, etc.

Health & Safety Compliance • Ensure that all health and safety guidelines are followed by the catering team, including proper food handling, sanitation, and COVID-19 protocols.

Communication • Maintain clear and open communication with the catering manager, event planners, kitchen lead, and other team members to provide updates, report issues, and share feedback.

Additional Job Requirements & Expectations • Great communication skills • A passion for serving people • Professional demeanor and personal presentation including having a well groomed appearance and good hygiene • Reliable transportation and a current drivers license • Lift and carry banquet serving trays which can weigh up to 35 lbs • Serve guests in a variety of settings including crowded areas, outdoor settings, and/or venues not equipped with full kitchens or staging areas, which requires agility, patience, and creative problem solving

Job Types: Full-time, Part-time

Pay: $25.00 - $26.00 per hour

Benefits: • Dental insurance • Flexible schedule • Health insurance • Vision insurance

Shift: • 10 hour shift • 12 hour shift • 8 hour shift • Evening shift

Weekly day range: • Every weekend • Monday to Friday • Rotating weekends • Weekends as needed

Experience: • Catering & Events Servers: 2 years (Required)

Ability to Relocate: • Minneapolis-Saint Paul, MN: Relocate before starting work (Required)

Work Location: Multiple locations

Food Gallery Catering

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Banquet Server Lead - Captain