Remote US

Seasonal (Spring, Summer)

CUSTOMER SERVICE REPRESENTATIVE

STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION!

Everything But Water is the largest specialty retailer of women’s swimwear and resort wear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover ups and sundresses to jewelry, totes, sandals and more.

We are looking for a highly motivated and energetic individual as a Full-Time - Seasonal (Spring, Summer) Customer Service Representative to support Management in customer engagement. The ideal candidate will have a dedication to providing superior customer service, a background in retail or call center customer service, a positive attitude and ability to build and maintain relationships. This is remote, work from home, position in the Orlando, FL area.

JOB DESCRIPTION

Customer Service Representative, in partnership with the Customer Support Management team, will create a customer centric environment via phone, email and chat. Supporting the Company’s customer service model, brand standards and operations is expected.

RESPONSIBILITIES

Handle incoming customer inquiries promptly and professionally via phone, chat, and email
Research and resolve delivery issues
Review new orders
Update customer profile and payment information
Enforce policies and procedures to ensure call center is running efficiently
Communicate with fulfillment center and stores to ensure proper handling of orders
De-escalation of customer complaints to ensure customer satisfaction
Support a productive work environment with a positive attitude and a dedication to providing superior customer service

QUALIFICATIONS

High school diploma or general education degree required;
1 year of call center or administrative phone experience required
Availability must include nights, weekends, and holidays
Strong typing skills preferred; 35 WPM (words per minute) minimum, required
Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook)
Good organizational, prioritizing and time management skills
Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact
Ability to work well within a team environment
Ability to work independently with or without direction from supervisor
Ability to lift and move up to 10 lbs
Ability to sit for extended periods of time
Must be able to conduct phone calls for up to seven hours a day
Must be fluent in English (speak, read, write)
Must be able to provide a quite work-from-home environment

Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates. We are an Equal Opportunity Employer.

STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION!

Everything But Water is the largest specialty retailer of women’s swimwear and resortwear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover-ups, and sundresses to jewelry, totes, sandals, and more.

Equal Opportunity & Fair Chance Statement

Everything But Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

We will consider qualified applicants with criminal histories in a manner consistent with applicable Fair Chance and “Ban the Box” laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance.

Everything But Water

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Customer Service Representative