About Us

CXG is a global Customer Experience Consulting and Services firm specializing exclusively in serving premium and luxury brands. With a network of over 260 customer experience experts across more than 85 countries, we partner with brands to transform experiences for meaningful impact. Our comprehensive approach helps brands evaluate the experiences they deliver and develop programs that support a strong experience and business culture.

What We Offer

We provide an end-to-end CX transformation framework through our four in-house practices:

• Customer Insights: Research enables brands to understand their customers’ expectations, behaviors, and perceptions.
• Measurement: Measuring CX enables brands to understand what works and what can be improved.
• Academy: We design and deliver training, coaching, and mentoring to managers and frontline teams.
• Consulting and Transformation: We partner with our clients as they transform their businesses to deliver more value.

This integrated approach ensures that we can support our clients at every stage of their customer experience journey.

Why Choose CXG?

Specializing in luxury and premium brands, we are experts in affluent customer behavior and insights. Our global presence allows us to offer localized expertise while maintaining a consistent standard of excellence. We believe that the most impactful and memorable experiences are those that are personal and human. By focusing on relationships, experiences, and human connections, we help brands close the gap between their brand promise and brand delivery.

Join Our Team

As an ambitious, fast-growing business, we’re always on the lookout for new talent. Whether you’re already working with luxury brands or looking for a new challenge, we offer opportunities to grow and make a meaningful impact. Visit our careers page to view our current vacancies and join us in transforming customer experiences worldwide.