We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.

Responsibilities: 

Provide onsite or remote support for desktops, laptops, printers, and other end-user devices

Install, configure, and maintain operating systems and software applications

Troubleshoot hardware and software issues, escalating complex problems as needed

Perform routine maintenance and upgrades on IT equipment if needed

Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool

Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery

Assist with onboarding and offboarding processes, including device setup and recovery

Ensure compliance with IT policies and security protocols

Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems

Contribute to the Knowledge Base with updates to existing articles and generation of new articles

Provide excellent user support via phone, email or in person.

Requirements:

1-3 years in a desktop administration role or at least 4 years in a Service Desk environment

Knowledge of Active Directory and M365 tools and processes

Experience with Teams Voice or other VOIP solutions

Familiarity of Citrix and AVD virtualization technologies

Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals

ITIL knowledge including Incident, Service Request and Problem and Change Management

Occasionally act as an escalation point for Critical outages outside of standard business hours

Experience with ServiceNow is a plus

Network (Palo Alto and Arista) troubleshooting experience is preferred

Reliable transportation
Must represent Coretek in a professional light when interacting with all employees at the client’s location.

Education:

Bachelor’s Degree preferred

ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.

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Desktop Administrator