Position Type: Full Time

Location: Flushing, New York ... Date Posted: Date posted 02/29/2024

Areas of interest: Call Center, Customer Operations, Customer Service

Requisition Number: 2024-29492

Business unit: Customer Operations

CRP113

At a Glance

THIS POSITION IS ONSITE IN A CALL CENTER ENVIRONMENT

$20.00 per hour

CLASS STARTING APRIL 16, 2024

THIS POSITION IS ONSITE IN A CALL CENTER ENVIRONMENT

$20.00 per hour

CLASS STARTING MARCH 19, 2024

Extensive training provided for 13 weeks from Tuesday through Saturday 10:00a.m-7:00p.m.

After completion of training must be flexible to work a schedule of 1:00pm-10pm with two days off.

Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

What is the Video Repair Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

It’s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you’ll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

The benefits are clear:

In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?:

The minimum qualifications for the Internet/Voice Representative are:

Ability to read, write, speak and understand English

High School Diploma or GED

Preferred qualification:

6 months or more customer service experience

1 year or more working with computers and multiple software applications

6 months or more heavy volume phone experience in a customer service/call center job

The pay for this position has a salary range of $20.00 to $36.35. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Are you ready to join our team?

The direct link to Requisition # 2024-27973 is: https://jobs.spectrum.com/job/flushing/rep-1-cust-svc-video-repair/4673/61995178512

Charter Communications - Spectrum

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