Position Summary:

We are looking for a talented and organized Virtual Administrative Assistant to join our team. The individual in this role will be responsible for providing excellent customer service, and offering administrative support to ensure the smooth operation of day-to-day tasks. They will manage inquiry requests from patients via phone, text, email in a timely and professional manner ... The position exercises independent judgment of day-to day challenges.

Job Responsibilities: • Schedule appointments, meetings, and events for team members, ensuring efficient use of time and completion. • Manage phone calls, email, chat, and text correspondence and direct communications to the appropriate team members. • Responds to client inquiries regarding insurance coverage for therapy services. • Successfully complies with all HIPAA Privacy Rule requirements. • Maintain organized and up-to-date files, documents, and records. • Assist in the preparation of reports, presentations, and other materials as needed. • Provide patient-centered care and operational support to the team. • Assist with patient data collection, screenings, and administrative functions. • Adapt work methods to meet the specific care needs of each patient.

Qualifications: • Must be based in California or willing to work Pacific Time Zone hours • Minimum three years of customer service experience in a medical/healthcare/health insurance setting • Experience working in the mental health industry preferred • Experience working remotely • Working knowledge of medical terminology and diagnostic coding • Strong communication skills, both verbal and written • Strong organizational and multitasking skills • Detail-oriented with analytical skills to resolve registration issues • Proficient with electronic health records and computer applications • Customer-centric mindset with a passion for providing exceptional service • Ability to work independently as well as collaboratively within a team

Why Consider this Job Opportunity: • Remote work • Supportive and collaborative work environment • Opportunity to make a positive impact on patient care and experience

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance

Location: • California (Required)

Work Location: Remote

Carter Care Therapeutic Services

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Virtual Administrative Assistant