Provide detailed technical application support for our java SaaS platform for Tier 2 & 3 issues
Work with global Customer Success teams to handle technical escalations and take ownership of Application Support tickets from troubleshooting through to resolution
Showcase SQL skills by writing complex queries, creating reports, troubleshooting data issues, and providing detailed reporting requirements
Take ownership of issues from escalation to resolution, prioritizing effectively and driving successful outcomes
Provide guidance and advice to App Support team members on complex issues as a senior team member
Tackle challenging, high-impact application support issues to make a real difference for customers
Champion a culture of improvement by suggesting and driving changes in processes, tools, and best practices

6+ years of experience in web applications support
Strong SQL query and report writing experience
Strong experience supporting Java-based web applications and analyzing application logic
Solid experience analyzing log files using tools like AWS dashboards, CloudWatch, and Elastic Monitoring
Familiarity working with APIs and tools like Postman
Strong analytical and problem-solving skills
Clear communication skills with ability to translate technical specifications to non-technical stakeholders
Highly collaborative with experience working cross-functionally to deliver customer-focused solutions
Ability to write and modify Java and JavaScript code is a bonus

Pay range: $95K - $105K

401(k) plan with company match
20 days PTO + 4 company ‘Reset’ days throughout the year
Comprehensive health insurance, life insurance, and long-term illness/income protection
Fully flexible work location and work patterns
Learning subsidy of $2,000 annually
Book a month program
Access to Pluralsight
Wellbeing program & stipend
Home office set-up supports

Modern e-billing and matter management software, backed by the best customer service you’ve ever experienced.

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