This position provides data entry support to the Benefit Services department by accurately processing enrollment and change forms for existing group members. Acts as a customer service contact to members and employees. To perform this job successfully, an individual must be able to satisfactorily perform each of the essential functions listed below. Reasonable accommodations will be considered to enable an individual with disabilities to perform the essential functions.

Essential Functions

Accurate data entry of new and renewing group individual member and dependent enrollment
Performs enrollment/eligibility audits
Acts as a customer service contact for firms and employees, and responds and researches a high volume and variety of questions/issues to provide accurate and timely information
Must be able to learn and understand insurance & benefit contracts and respond to customer service inquiries
May manage producer credentialing, demographics, and commissions
Works cooperatively with all department members on procedural changes with the Trust database to meet changing member needs
Provides support and backup for all Benefit Services department members
Must have a basic understanding of all the functions and services of AI and be able to respond to questions and direct members to appropriate resources
Interacts with AI members via telephone, e-mail, and meetings
Works as a cooperative team member in the entire organization as well as the department
Represents the organization with various carriers/vendors who are our business partners
Other duties as assigned

Qualifications

Associates degree in Business, or related field, or equivalent combination of education and experience
Strong data entry skills and interest in data entry position
Strong background in customer service and willingness to learn and understand health and disability contracts
Proficiency in, or ability to learn, PC applications including Windows, MS Word, Excel, and MS Outlook and other proprietary software programs
Ability to use remote conferencing software such as Microsoft teams, zoom, go to meeting, web ex.
Ability to use multi-line phone system, 10-key, postal meter, computer, printers, and other equipment as deemed necessary
Ability to work a flexible schedule

The salary range for this position is $18.66 - $26.12 per hour.

Starting Range: $18.66 - $22 per hour.

Benefits offered include:

Paid Time Off - .0577 hourly accrual rate (approximately 120 hours annually based upon a full-time work schedule). Increased PTO accrual based upon years of service.
8 paid holidays
Flex days with every other Friday off
Employer paid Health, Dental, and Vision insurance for employees
Option to enroll spouse/dependents in Health, Dental, and Vision insurance
Voluntary Life Insurance offered for employees and spouse/dependents
Employer paid Long Term Disability and Life Insurance/AD&D for employees
401(k) including company match and profit sharing
Paid Bereavement Leave
Paid Jury Duty Leave
Childcare reimbursement
Potential for annual bonus

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Benefit Services Representative