About the Role

A Client Support Unicorn combines EA skills with frontline communication and customer success. They ensure clients feel supported, engaged, and connected.

Why Assistantly?

We recruit the best of the best — we care as much about the right soft skills as we do about hard skills.
We want you here long-term and give you the benefits and support you’ve always dreamed of.
We work one-on-one to match you with the perfect client.
We love the strategic, initiative-taking, proactive doers of the world.
You’ll have your own Talent Success Manager dedicated to your success.
We focus on long-term partnerships, not projects.
We live by: Stay humble. Be grateful. Work hard.

Core Responsibilities

Manage executive inbox and correspondence
Organize calendars, schedule meetings, and confirm appointments
Track tasks, projects, and deadlines to ensure nothing slips
Prepare agendas, documents, and notes for meetings
Organize files, documents, and data for easy access
Book travel and manage itineraries
Conduct light research to support decision-making

Client Success Emphasis Responsibilities

Respond to support tickets and client emails
Send updates, reminders, and weekly reports
Proactively check in with clients and accounts
Set up onboarding dashboards, folders, or knowledge bases
Schedule check-ins, calls, and follow-ups
Collect testimonials, feedback, and call notes

Requirements

Minimum 3+ years of client success, support, or executive assistant experience
Exceptional written and verbal communication skills with a client-first mindset
Naturally proactive, collaborative, and responsive — ensures clients feel supported and valued
Highly organized and consistent in managing tickets, reports, and follow-ups
Growth-oriented professional seeking a long-term partnership with opportunities to scale

Benefits

Unlimited earning potential if you choose to take on multiple clients and have the capacity

Generous health allowance to support your well-being
Profit-sharing opportunities as the company grows
Access to exclusive upskilling and training in AI, operations, and leadership
Monthly raffles and performance bonuses
A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey

About the company

We Engineer Unicorns, Your Strategic Integrator

High-level, offshore generalists trained to think like operators, act like founders, and plug into every corner of your business- and fast!

One Hire. Total business leverage every elite leader can’t live without.

#assistantly #wefindunicorns

Assistantly

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Client Support Assistant