Description:

Full-time, hybrid remote, ability to transition to in person at Old Forth Ward required.Must reside in Georgia.

Job Title: Care Navigator (Hybrid-Medical Assistant- with transition to in person), Psychiatry and Mental Health Team

Reports to: Care Navigator Manager- Mental Health Team

Employment Type: Full-Time. Hybrid (Remote & In-Person at Old Fourth Ward, Atlanta, GA), Must reside in Georgia. Monday, Tuesday, Thursday, 7:30am-6pm.

Position Summary

Step into a pivotal role as a Care Navigator on our Psychiatry and Mental Health team, where your contributions will directly support both providers and patients with compassion and efficiency. As a Care Navigator, you'll serve as a key patient support liaison, often becoming the first point of contact for new members. In this role, you'll showcase Ascend's commitment to patient-first, accessible healthcare.

You'll leverage your expertise to handle administrative tasks, coordinate patient care, and facilitate seamless communication in both virtual and in-person care settings. Your efforts will help ensure that patients feel supported and connected throughout their care journey. This position offers a unique opportunity to be part of an innovative and supportive healthcare practice, where your work will make a tangible difference in the lives of those we serve. Join us in reshaping the future of holistic healthcare.

Company Benefits

We offer a competitive benefits package to our employees (available to team members working 30+ hours per week):

· Medical, Dental, and Vision

· 401(k) with Match

· Generous PTO, Paid Parental Leave, Company Holidays

· Flexible Schedule and Work/Life Balance

Key Responsibilities

· Conduct virtual and in-person patient intake interviews at our Old Fourth Ward location to gather medical history and current mental health concerns.

· Schedule and coordinate telehealth and in-person appointments for patients with mental health professionals in the Old Fourth Ward area.

· Assist in managing and updating electronic health records (EHR) with accurate patient information.

· Provide administrative support by handling phone calls, emails, and other communication related to patient care.

· Facilitate communication between patients and mental health providers, ensuring timely follow-ups and responses.

· Prepare and distribute educational materials and resources to patients regarding mental health conditions and treatments.

· Monitor and manage patient portals, ensuring patients have access to necessary information and services.

· Assist with billing and insurance claims processing for mental health services.

· Conduct follow-up calls or messages to patients to ensure treatment adherence and gather feedback.

· Maintain confidentiality and comply with HIPAA regulations and other relevant legal requirements.

· Support mental health professionals in preparing documentation and reports for patient care planning.

· Assist in triaging patient inquiries and managing crisis situations by directing them to appropriate resources or personnel.

Professional Demeanor

This role requires a medical assistant with strong interpersonal skills and empathy, capable of working with sensitivity and professionalism in mental health care settings. The ideal candidate is compassionate, skilled in de-escalation and supportive communication, and able to build trust with patients navigating psychiatric and behavioral health concerns.

You'll Be a Great Fit for This Role If You:

· Bring High Energy and a Growth Mindset – You're naturally curious and eager to learn and improve.

· Thrive in Adaptable Environments – Flexibility is your strength, and you excel when navigating change.

· Think Critically and See the Nuance – You can read between the lines and approach challenges with thoughtful insight.

· Love Collaboration – You enjoy being part of a team where feedback and cooperation drive success, including supporting and working closely with a dedicated mental health team to provide holistic care.

· Value Meaningful Conversations – You excel in environments that require frequent communication and enjoy building connections through engaging dialogue with both patients and colleagues.

· Are a Self-Aware Problem Solver – You're passionate about reshaping the landscape of healthcare and take initiative to address challenges with empathy and innovation.

· Stay Organized and Self-Motivated – You can manage tasks independently and thrive in a hybrid work setting without direct supervision.

· Leverage Technology With Confidence – You have strong technical skills and experience documenting efficiently in an EMR system.

Company Summary

Ascend Medical, founded in 2021, has a mission to elevate body, mind, and soul. Our advanced primary care clinically integrates behavioral, metabolic, and lifestyle aspects of health to keep you well physically, mentally, and emotionally.

Ascend started as a convenient, hybrid delivery model spanning digital and at-home modalities, meeting patients where they are: at home, at work, or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offerings, allowing patients to experience Ascend through brick-and-mortar, digital, and at-home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We avoid micro-management of employees and instead embrace a core set of values that empower our team-members to make smart decisions:

· Patients before Profits

· Empathy before Expedience

· Progress before Stagnation

· Team before Individual

· Safety before Everything

At Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Requirements:

Qualifications

· Certified Medical Assistant (CMA) or equivalent qualification required.

· Minimum of 2 years' experience working in a healthcare setting required.

· Minimum of 1 year of experience in psychiatry or behavioral health strongly preferred.

· Must be able to reliably commute to Old Fourth Ward, Atlanta, GA for in-person work.

· Demonstrated ability to maintain patient confidentiality and adhere to HIPAA regulations.

· Comfortable using telehealth platforms and digital communication tools.

· High-speed internet connection and a

quiet, dedicated workspace

for any remote work

· Familiarity with scheduling software and patient management systems.

· Fluent in English; bilingual skills are a plus.

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry.We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

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