The Role:

Are you looking for a new challenge to grow an exciting SaaS company as a Graduate Customer Success Analyst US based then continue reading

Who We Are:

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value:

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

Why we need you:

We are seeking a graduate of Finance or Accounting looking to grow their skill set . The role will be wide ranging allowing the graduate to work on many different parts of the AQMetrics risk and regulatory reporting applications.This individual will be involved in all areas of the Finance team.

What you will do:

Responsibilities

Assisting in the development of documentation, specifications and enhancements for the AQMetrics risk and regulatory platform
Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training
Mapping of customer data sources to the AQMetrics data interface
Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base
Assisting customers with their Financial Reporting requirements, in particular reporting to the Central Bank of Ireland
Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and various other SEC filing obligations.
Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers
Providing exceptional service to our customers by responding to queries in a professional manner
Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhanced

What will you have:

Degree in Finance/ Accounting or related discipline
Highly organized, with strong attention to detail and analytical skills
Strong communication and interpersonal skills
The ability to work independently and meet internal deadlines as well as part of a team
Ability to multitask is critical
Strong technical skills
Energetic and results focused
Some work experience working in the Funds industry or Financial Control Environment would be desirable or knowledge of same
Ability to prioritize, multitask and work effectively within a team in a deadline-driven environment
Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally
A proactive and inquisitive approach toward new challenges and problem-solving

What we Offer:

Opportunity to be part of something special, AQMetrics is growing fast, and we want you to be part of our journey
People-centric culture
Competitive salary
Upskilling opportunities
Employee Assistance Programme
Health Insurance
Company 401k plan
Flexible working

Location: Fully remote. Some travel is required for company events and client visits in the NYC and surrounding areas.

What our Interview Process is like:

Step 1- After you apply, our HR Team may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal opportunity employer. We are committed to an inclusive and diverse AQMetrics.

We want to hear from you, send your CV to careers@aqmetrics.com

Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey
People-centric culture
Competitive salary
Upskilling opportunities
401K
Healthcare for employees and their families
Flexible working
Active social club with events throughout the year
Full or part-time work

What our Interview Process is Like:

Step 1- After you apply, our CS Team may reach out to you for an introductory call

Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3- If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics.

AQMetrics

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Graduate Customer Success Analyst US Based