Position Summary

We’re looking for a Partner Technology Success Manager—a charismatic, relationship-driven professional who thrives at the intersection of business and technology. This role is designed for someone who loves building trust with partners, guiding them through technology decisions, and ensuring their IT environment aligns with business goals. You’ll own the partner relationship, act as their trusted advisor, and ensure technical alignment while uncovering opportunities for growth.

Key Responsibilities

Serve as the primary point of contact for assigned partners, building strong, consultative relationships.
Conduct technology alignment reviews to ensure compliance, security, and best practices.
Translate technical concepts into business value conversations for decision-makers.
Collaborate with internal teams to deliver backend sales activities, including renewals and upsell opportunities.
Perform light technical tasks (e.g., equipment setup, basic troubleshooting) as needed.
Develop and maintain strategic technology roadmaps for partners.
Monitor partner satisfaction and proactively address concerns.
Prepare for and lead quarterly business reviews (QBRs) with partners.
Document alignment findings and communicate actionable recommendations.

Qualifications

Strong interpersonal and communication skills; high charisma and confidence in partner-facing settings.
Moderate technical expertise: familiarity with servers, networking basics, compliance standards, and business IT equipment.
Proven ability to translate technical details into business outcomes.
Experience in account management, customer success, or consultative sales preferred.
Ability to manage multiple priorities and maintain a high-touch service approach.

Preferred Skills (Boutique MSP Focus)

Experience with MSP-specific tools (RMM, PSA platforms like ConnectWise or Autotask).
Ability to interpret compliance frameworks (HIPAA, PCI, SOC).
Familiarity with automation trends and willingness to learn emerging technologies.
Strong presentation skills for QBRs and strategic roadmap discussions.
Comfort with remote collaboration tools and virtual partner engagement.

Education & Certifications

Bachelor’s degree in Information Technology, Business Administration, or related field (preferred).
Certifications: CompTIA A+, Network+, or Microsoft Fundamentals (preferred).
ITIL Foundation or similar process-oriented certification is a plus.

Experience

3–5 years in IT account management, technical consulting, or MSP environment.
Proven track record of partner success and retention.

Compensation

Base Salary: $60K–$80K annually (DOE)
Bonus Potential: Performance-based incentives tied to upsell metrics.
Benefits: Health, PTO, professional development opportunities.

Why Join Us?

Be part of a boutique MSP that values innovation and partner success.
Work in a high-energy, collaborative environment where your ideas matter.
Enjoy a clear career path and ongoing training to advance your technical and business expertise.

Alpha IT, LLC

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Partner Technology Success Manager