Overview: This is not your typical Customer Centric role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ? This is a high visibility, high value-add opportunity with a ton of trust and responsibility. Do you have experience in insurance, compliance, and licensing? Excellent customer stakeholder management? Natural problem-solver? Let's chat.

The Managed Services team is on the frontline, working with our most important and valuable asset - our beloved customers. You will be the Agentsync end user for our Managed Services, Autopilot, customers. Our customers have invested their time, resources, and trust in us, and the Managed Services, Autopilot, team will manage compliance and regulatory solutions for them. Through AgentSync’s collective knowledge and first-hand experience solving the same problems as our customers, our Managed Services team will deliver value and expertise through a scalable, eloquent product and services offering. AgentSync’s Customer Experience team will be our fastest growing team for the foreseeable future and if you want to grow, it’s a great place to be.

What you’ll do:

Wow customers with AgentSync's culture and values - most especially, Customer Love
Build and cultivate deep, trusted, and transparent relationships with our customers, your clients, while doing the same on a team and company level
Collaborate closely and effectively with customers and AgentSync teams to ensure delivery of agreed upon services and solutions for our customers
Get hands-on supporting customers, using the AgentSync products firsthand, to quickly, accurately, and efficiently solve their challenges
Deeply understand our customers’ goals, ambitions, daily problems, business process improvements, and different use cases
Use your love of Salesforce and deep understanding of AgentSync’s products to understand customer requests, inquiries, and product feature requirements
Communicate clearly and accurately with internal teams regarding customer updates, new customer requirements, progress updates, and closed-loop product feedback for service and product innovation
Create and iterate on foundational best practice processes, tools, measurement, and keep a growth mindset
Be a strategic “voice of the customer” thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements

Your experience:

3+ years in hands-on product/customer support, technical account management role
Some experience with Salesforce configuration, administration or power user; ie reports and dashboards, list views, data loading, field and object customization. Hands on experience in Salesforce and progress towards a Salesforce Admin Certification a plus!
Natural problem-solver:  comfortable with complexity and ambiguity; able to both delve into the details and operational tactics
Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations
High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
Ability to innovate, collaborate and think strategically to improve customer experience

Don’t meet every single requirement?

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NY, OR, PA, TN, TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area)

Total Compensation

The following represents AgentSync’s reasonable estimate of the range of possible compensation for this role.

💰$70,000 - $80,000

💲 Annual company bonus program

⚖️ Equity in the form of stock options

Health Benefits

🏥 Medical - Cigna plans with 100% employer paid premiums on 2 plan options

🦷 Dental - 100% paid premium plan for you and your dependents

👁️ Vision - 100% paid premium plan for you and your dependents

📔 Employee Assistance Plan

Financial Benefits

🏦 401(k) retirement savings plan

🤒 HSA employer contributions

Other Benefits

🌴 Flexible PTO

📆 12 paid holidays per year

🍼 12 weeks parental leave w/generous return to work stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates who require a work visa now or in the future.

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