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Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, we would love to have you on our team!

Acadia Federal Credit Union is seeking a full-time Member Service Representative (MSR) for our Fort Kent branch. The individual best suited for this role will play an important part in creating a positive, professional, and welcoming experience for our members while supporting their day-to-day financial needs. This position focuses on building strong relationships, providing accurate information, and ensuring members feel supported and confident in the services they use.

Role

Responsible for providing an excellent member experience and maintaining strong professional relationships. Assists members with opening sub-accounts and advises of the status of accounts. Courteously and promptly resolves member questions and problems or properly refers them to appropriate personnel. Has general knowledge on all products and services

Knowledge and Skills

EXPERIENCE Up to 6 months of similar or related experience, including preparatory experience

EDUCATION/CERTIFICATIONS/LICENSES

High school education or GED

INTERPERSONAL SKILLS

Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Recognized as one of the “Best Places to Work in Maine” every year from 2022 through 2025, Acadia FCU offers an excellent compensation and benefit package that includes health, disability, and life insurance, paid earned time off, and a 401(k) matching retirement plan. We are a growth-oriented community credit union that fosters excellence, teamwork, and engagement in our workplace. If you want to be part of a company that values its team, members, and the communities we serve while promoting a healthy work-life balance, then apply online today!

This position will remain open until the right person is found.

• An Equal Opportunity Employer •

Acadia Federal Credit Union

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Member Service Representative